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Frequently Asked Questions
Everything you need to know about shopping at Magna Mercatus.
How does Magna Mercatus curate its products?
Every piece on Magna Mercatus is individually reviewed by our editorial team against strict criteria of craftsmanship, provenance, and design integrity. We work exclusively with verified sellers who share our commitment to quality.
Are all products authenticated?
Yes. Authentication and due diligence are core to our promise. For art, we verify provenance and artist attribution. For watches and jewelry, we work with specialist authenticators. Certificates of authenticity are available for eligible pieces.
How do I place an order?
For most pieces, you can enquire directly through the product page. Our team will confirm availability, answer your questions, and guide you through the secure purchasing process with personal support.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, PayPal, Google Pay and Apple Pay. For high-value purchases, bank transfer options are available — please contact our team.
Do you ship internationally?
Yes, we offer secure worldwide shipping. Shipping costs and delivery times vary by destination and item. Fragile, oversized, or high-value items are shipped via specialist art and luxury couriers with full insurance.
What is your returns policy?
We offer a 14-day return window on eligible items. Pieces must be returned in their original condition and packaging. Please review our Shipping & Returns page for full details, or contact us for assistance.
Can I make a special order or commission?
Absolutely. We work with many of our artists and makers to facilitate bespoke commissions and special orders. Visit our Special Orders page or contact our concierge team to discuss your requirements.
Do you have a trade programme?
Yes. Interior designers, architects, and trade professionals can apply for our Trade Programme to access exclusive pricing and dedicated support. Visit the Trade Programme page to apply.
How do I track my order?
Once your order is dispatched, you will receive tracking information by email. For high-value shipments, a dedicated member of our team will be available to keep you informed throughout.
How can I get personal support?
Our team is available Monday to Friday. Reach us via the Contact page or email info@magnamercatus.com and we will respond within 24 hours.
Still have questions? Contact our team